"Continued good level of service in most areas"

I have visited HHC too many times to count this year. When needing an emergency surgical referral I was seen the same day and have spoken to a doctor within three days every time I have needed to. The practice nurses have been accomodating when I required daily nurse appointments and reception have made every effort to provide accurate advice, although it's necessary to question it if you are unsure.

It's very unhelpful that the website messaging system is not in use and on average it takes about 8 calls to get in the queue, and then a twenty minute wait to speak to someone. An extra administrator to deal with online queries would be marvelous!