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"My dental treatment"

About: University Hospital Monklands

(as the patient),

After struggling with my teeth for a long time my dentist recommended to extract my top teeth and go for a denture at the end of 2019.  

A denture was made beginning of 2020 and I was referred to a clinic specialising in extractions and attended in March 2020,  but they refused to do it due to the back tooth being a surgical extraction.   My dentist then referred me to Wishaw General for this as due to previous issues with extraction and the requirement for all 13 top teeth to be removed in one go I required sedation or a general anaesthetic.  

In april 2021 I got to attend Wishaw General for X-rays and in May 2021 I attended an appointment at Monklands hospital where I reiterated my desire to have all top teeth removed in one go with sedation or GA.  The Doctor tried to push me down the restorative route however I advised that my mind was made up and I had already discussed this at length with my dentist.  

In august 2021 I finally got a letter to attend a covid test in October with the extractions being a few days later.  I arranged for a week off between my current job and starting my new job to recover and adjust to my denture.  

When I attended the covid test the nurse advised I was coming in to get 3 teeth out.  When I questioned it they advised I was coming for 3 teeth and then 2 further sessions for 5 teeth each with 4-5 weeks in between.  All under local anaesthetic.  I advised that this was not what was discussed and I can’t be without teeth while working in a public facing job.  

A consultant was called and  I felt that I was basically told I either did it this way or I had to way for a long time.  

I find this incredible as I have waited for 2 years nearly for a procedure that has been clearly defined from day 1 by my dentist, but has been totally ignored by the hospital which has now led to me feeling like I've wasted time attending appointments, a week off work with no salary and again waiting for months.  

I was extremely excited that this would finally resolve my dental issues which have had a massive impact on my mental health before starting a new job, however I am now faced with a long wait again, the hospital couldn’t even tell me how long and there will also likely be more costs to patching issues while I wait.  

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Responses

Response from Lesley Mallon, Risk Management Facilitator, University Hospital Hairmyres, NHS Lanarkshire 2 years ago
Lesley Mallon
Risk Management Facilitator, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 11/10/2021 at 12:01
Published on Care Opinion at 12:01


picture of Lesley Mallon

Dear MR B79

Thank you for taking the time to share your story on Care Opinion. I was very sorry to hear about your recent experience and would apologise for the upset this has caused you. This is clearly not the standard of care and communication we aspire to.

It would be helpful if you could contact my Patient Affairs colleagues so that we can understand the issues in more detail, so that your feedback can be used with staff to review practice to avoid this happening in the future and also hopefully to resolve the situation for you.

You can contact them at PatientAffairs.Monklands@lanarkshire.scot.nhs.uk or Tel No: 01236 713065. Please quote care opinion reference 883847 in any communication.

Kind regards

Lesley

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