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Care Opinion

Considerate staff

Posted By echonk86

"Considerate staff"

About: Craigavon Area Hospital / 1 North Cardiology Craigavon Area Hospital / Emergency Department

(as a staff member posting for a patient/service user),

Everything about my experience in Craigavon Area Hospital is positive. The A+E staff were lovely and everything was communicated well to me, I had no waiting time I got straight through and into bed.

I was moved to 1 North this morning which has better facililties, the staff are super, they are helpful, jolly and considerate. They brought me a nice comfortable chair. The ward couldn't be better and my room is lovely.

The staff recognise me from a previous visit which makes me feel more comfortable and welcomed.

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Responses

Response from Amy Browne, Clinical Sister Emergency Department, Acute, Southern Health and Social Care Trust 2 years ago
Amy Browne
Clinical Sister Emergency Department, Acute,
Southern Health and Social Care Trust

Submitted on 05/10/2021 at 15:21
Published on Care Opinion at 15:21

picture of Amy Browne

Hi,

Thank you so much for providing this feedback, it is great to read about your positive experience in the Emergency Department. Our staff will really appreciate your kind words

I hope you are keeping well

Best wishes

Amy

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Response from Kirsty Knox, Heart Failure Nurse, Enhanced Care / Heart Failure Service, Southern Health and Social Care Trust 2 years ago
Kirsty Knox
Heart Failure Nurse, Enhanced Care / Heart Failure Service,
Southern Health and Social Care Trust

Submitted on 15/10/2021 at 16:02
Published on Care Opinion at 16:20

picture of Kirsty Knox

Hello

Thank you for taking the time to tell us about your stay in 1 North. I am glad that you had a positive experience whilst staying in the ward and that you found the staff to be helpful. I will share your positive feedback with the other members of the team here in 1 North, I know the staff will be really glad to hear your lovely comments.

We hope your are recovering well at home.

All the best

Kirsty

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