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Outstanding care

Story from nhs.uk

"Outstanding care"

About: Good Hope Hospital

I’ve visited twice to the children’s A&E department at Good Hope with suspected breathing difficulties with my toddler. I cannot thank all the team enough. Every team member was personable and showed the most amazing care and attention for me and my toddler. The second time I came there was nothing wrong but they reassured me I did the right thing by bringing my toddler and checking. The team are wonderful and I cannot thank them enough for the care they showed us both. The surroundings were wonderful and very comfortable too. Thank you x

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Responses

Response from Naomi Hill, Patient Experience Manager, University Hospitals Birmingham NHS Foundation Trust 2 years ago
Naomi Hill
Patient Experience Manager,
University Hospitals Birmingham NHS Foundation Trust

Submitted on 27/09/2021 at 16:09
Published on Care Opinion at 16:09

We are delighted to hear about the personable care and treatment you received; particularly the attention showed to your toddler by all the staff and the way you felt reassured by staff which has helped to lessen your fears. Your kind words have been forwarded to the senior staff responsible for the department so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Kindest regards, Patient Experience Team

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