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Extremely kind and so friendly

Posted By SD91

"Extremely kind and so friendly"

About: Altnagelvin Area Hospital / Emergency department Paediatrics / Ward 5

(as a service user),

I want to thank the staff in A+E and ward 5. My son received amazing care from both these departments in the early hours of Saturday morning into Saturday evening. Both nurses and doctors were so patient with him especially Lauren in a+e. The staff in ward 5 were also extremely kind and so friendly and welcoming. Thank you to everyone involved in his care it was much appreciated.  

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Responses

Response from Vi Gray, Professional Nursing Support , PCOP, Western Health & Social Care Trust 2 years ago
Vi Gray
Professional Nursing Support , PCOP,
Western Health & Social Care Trust

encourage people to share their experiences of health and social care, what matters to you, what you particularly liked or disliked so that we can share with the relevant department, and staff .

Submitted on 11/10/2021 at 17:18
Published on Care Opinion at 17:18

picture of Vi Gray

Hello SD91

Thank you for taking the time to acknowledge your appreciaton of care received in Ward 5 and A&E. This has been shared with the Ward / Departmental sisters and staff who will respond to you directly in due course. Both wards are extrememey busy but want to thank you for your posting

Best wishes

Vi Gray

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Response from Colleen Hamilton, Service Manager for Unscheduled Care, Emergency Department / AMU /ACU Altnagelvin Hospital, WHSCT 2 years ago
Colleen Hamilton
Service Manager for Unscheduled Care, Emergency Department / AMU /ACU Altnagelvin Hospital,
WHSCT

management duties

Submitted on 11/10/2021 at 18:34
Published on Care Opinion at 18:34

picture of Colleen Hamilton

Hi SD91

My name is Colleen Hamilton I am the department manager in Altnagelvin. Thank you for taking the time to give us your feedback. Feed back allows us to develop our service around the needs of our patients. It is great to hear such positive feedback about all members of our ED team. I will be certain to pass on your kind words to our staff.

On behalf of our team I would like to wish your son a speedy recovery. Thank you again for taking the time to give us your feedback.

Kind regards

Colleen Hamilton

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Response from Yvonne Devenney, Ward Manager, Ward 6 & 16 Children's Altnagelvin ( W&C), WHSCT 2 years ago
Yvonne Devenney
Ward Manager, Ward 6 & 16 Children's Altnagelvin ( W&C),
WHSCT

Submitted on 13/10/2021 at 12:56
Published on Care Opinion at 16:17

Hello SD91

Thank you so much for taking the time to give feedback.

I am delighted that you were happy with the care your son received in Ward 5. I hope he is well and making a full recovery.

I will pass on your kind comments to the staff and can assure you that we value all feedback.

Thank you again

Yvonne

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Response from Yvonne Cruickshank, Nursing Assistant, Ward 6 Children's Altnagelvin Hospital ( Women & Children), WHSCT 2 years ago
Yvonne Cruickshank
Nursing Assistant, Ward 6 Children's Altnagelvin Hospital ( Women & Children),
WHSCT

Submitted on 13/10/2021 at 15:34
Published on Care Opinion at 16:18

Hello SD91

Thank you so much for taking the time to give us feedback on your recent stay with your son in hospital. We are delighted that it was a positive experience and I hope your son is doing well & back to himself again. It is great to hear such positive feedback about all members of staff & we will definitely pass it on.

Thanks again

Yvonne & Catherine

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