"I worry she thinks we’ve all abandoned her"

My mother in law was transferred from heartlands to Solihull 10 days ago.   We have been unable to see her for 3 weeks and unless we ring to find out how she is we have no updates. She is in her 90's.

We have taken 3 bags of clothes, glasses and teeth.  She still had her jewellery and her alarm pendant on, where are these personal items.   Today we have spoken to three different people who have told us three different stories about her being discharged to a care home which we are willing to pay for. Communication between professionals and family is disgusting it seems no one has a clue what’s going on.   Apologies today from discharge team too late, I hope they realise the worry and heartache that has been caused to my whole family.   My husband is an only child. I don't accept the excuse that they’re short staffed due to covid - that doesn’t mean they can ignore families cause they don’t have time. Absolutely disgusted.

The whole family are away at the beginning of October for the celebration of my daughter’s birthday.   Before her fall we knew mom was taken care of in her own home by carers.  The hospital now says she has to be assessed, what’s to assess, she can’t feed herself she’s not mobile she can’t talk how bad do you have to be.   She has dementia and I worry she thinks we’ve all abandoned her. She’s not going to remember we’re not allowed to visit.