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"Amazing care"

About: Scarborough General Hospital

I attended the ED department with my baby boy who was breathing rapidly. It was the last day of our holiday in Yorkshire and it was very frightening having a poorly baby and going to an unfamiliar hospital so far from home. However all the staff we encountered were amazing, so friendly, caring and empathetic. I didn’t even get chance to sit down before my baby boy was seen. He was cared for impeccably and everything was explained to me. All staff referred to him by his name and I felt like they genuinely cared about us and we weren’t just another statistic. My son was admitted to the children’s ward where we again received excellent care. There aren’t enough words to describe how grateful I am to the staff for caring for my sons health and for treating us with such compassion.

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Responses

Response from James White, York and Scarborough Teaching Hospital NHS Foundation Trust 2 years ago
James White
York and Scarborough Teaching Hospital NHS Foundation Trust
Submitted on 13/10/2021 at 11:42
Published on Care Opinion at 11:42


Thank you for taking the time to leave such positive feedback regarding Scarborough Hospital's Emergency Department and Children's Ward. It is wonderful to read that you felt the care your son received was excellent, and that you were seen to promptly and informed to your satisfaction. I will ensure that your kind comments regarding the caring and empathetic staff are passed on.

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