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"My son was given expired milk"

About: Royal Hospital for Children (Glasgow) / Cardiology (heart problems) Ward 1E

(as a parent/guardian),

My Son is leukaemia patient. He was moved to cardiac ward 1E after staying for a day in CDU. 

The staff there was great and friendly. In morning, I asked them to give my son some milk in the bottle and coffee for myself.  She came back with milk and coffee.
I was a bit busy I gave milk to my son and he started drinking it. After a while I took a sip of my coffee and was about to puke. I sniffed and came to know the milk was expired. It was completely off with v obvious horrible smell.
I quickly grabbed my son’s milk bottle which he already had 1/3 of it. I opened the bottle to check the milk it was same horrible expired milk. I called the nurse and told her that my son is already having high temperature and is neutropenic. Still can’t believe that this happened in the hospital where first rule should be hygiene! This should never be happened to any of the patient. 
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Responses

Response from Mandy Meechan, Chief Nurse, Paediatrics, Royal Hospital for Children 2 years ago
Mandy Meechan
Chief Nurse, Paediatrics,
Royal Hospital for Children
Submitted on 24/09/2021 at 18:20
Published on Care Opinion at 18:20


Dear Anna99,

I am very sorry to hear about your son and yourself receiving milk that was off! Please accept our apologies on behalf of this incident occurring.

I have contacted the ward to find out how this happened, and to make sure that this does not happen again.

I have asked the staff to check that all milk from the fridge continues to be checked on a daily basis to ensure it is in date and fresh. I have also requested this is to be reiterated to all the staff through their safety briefs during handover time, making staff aware of the incident and to avoid this happening again.

Kind Regards

Mandy

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