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I became very unwell in the early hours of the morning

Posted By Lindajane24

"I became very unwell in the early hours of the morning"

About: Borders General Hospital / Accident & Emergency Borders General Hospital / Intensive & Critical Care Scottish Ambulance Service / Emergency Ambulance

(as a service user),

I took the weekend off to travel down to the borders and help my daughter to move into Halls in Galashiels. I became very unwell in the early hours of Monday morning and had to wake my friend who called an Ambulance.

I arrived in A&E very unwell, breathless and hypotensive.

Don't remember very much except waking up in intensive care, I had had a horrendous time. I had septicemia.

But I cannot express enough thanks to all the staff involved in my care from the outset. The calm reassurance, given to both myself and my daughter and friend was humbling. As a retired staff Nurse I am in awe of what you guys do with things being what they are just now.

Eternally grateful

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Responses

Response from Dr Jonathan Aldridge, Consultant in Anaesthetics & Critical Care, NHS Borders 2 years ago
Dr Jonathan Aldridge
Consultant in Anaesthetics & Critical Care,
NHS Borders

Submitted on 27/09/2021 at 15:14
Published on Care Opinion on 28/09/2021 at 10:43

On behalf of the ITU Nurses, Doctors, AHPs and other staff, thank you for leaving such positive feedback. Always really helpful to hear about our team.

Hope you are making a good recovery. Wishing you all the best.

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 2 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 28/09/2021 at 10:26
Published on Care Opinion at 10:26

picture of Alan Martin

Dear Lindajane24

Thank you for taking the time to share your feedback on CareOpinion. I am so sorry to hear about you taking unwell while away helping your daughter. That must have been terrifying, for her too. To end up in Intensive Care sounds awful. Septicemia, as you know, is extremely serious and I am so pleased that you are ok.

It is lovely to hear that you were cared for well and thank you for passing on your thanks. I would be more than happy for this feedback to be passed onto the crew so they know you are doing fine. If you would like for this to happen, all we would need is the date, time and location that the vehicle attended you and your name. This can be emailed to sas.feedback@nhs.scot. If you do decide to do this, would you be kind enough to make reference to your CareOpinion username as this will allow the team member to easily link the case

Either way I hope you are feeling much better and I wish you all the best

Kind Regards

Alan

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Response from Alison Forster, Interim Clinical Nurse Manager, NHS Borders 2 years ago
Alison Forster
Interim Clinical Nurse Manager,
NHS Borders

Submitted on 29/09/2021 at 13:56
Published on Care Opinion at 13:56

Thank you for taking the time to share your feedback. I have shared your response widely with the Team in our Emergency Department. It is always helpful to receive such positive feedback.

I hope you continue to make a good recovery

kind regards

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Response from Lesley Anderson, Senior Charge Nurse, Emergency Department, NHS Borders 2 years ago
Lesley Anderson
Senior Charge Nurse, Emergency Department,
NHS Borders

Submitted on 06/10/2021 at 14:26
Published on Care Opinion at 14:26

Dear Lindajane 24, thanks for using Care Opinion, we really do value all feedback. I am sorry you became so unwell whilst in the Borders, it sounds lika a very difficult time for you. I am delighted you have been pleased with your experience and the care you received. I will pass on your thanks to all the Staff in the Emergency Dept. I hope you are continuing to make a good recovery.

Thanks

lesley Anderson

Senior Charge Nurse, Emergency Dept, Borders General Hospital.

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