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Misleading information

Story from nhs.uk

"Misleading information"

About: Boscombe Community Hospital

I booked what I thought was a hearing test as I had not had one for 5 years and felt my hearing was deteriorating. When I arrived for said appointment I was asked to leave my hearing aid and wait in the car park until this was checked.Why???? I still need a hearing test and have now been told an appointment will be sent to me.I was told that they are doing this for everyone. Luckily I am a driver but some people are not able to drive and have to take a taxi. What a waste of time and expense.

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Responses

Response from Boscombe Community Hospital 2 years ago
Boscombe Community Hospital

Submitted on 01/10/2021 at 11:30
Published on nhs.uk on 02/10/2021 at 11:41

Dear Carol,

Thank you for taking the time to provide this feedback. We are sorry that you feel you were provided with misleading information and this will be raised for further discussion at our next team meeting.

Our waiting time for a hearing assessment is approximately six weeks so if a patient reports an issue with their current hearing or hearing aid(s) we offer a drop off repair service in the first instance to try to resolve any problems as quickly as possible. At times it can be established that a patient does not need a hearing assessment and when looking at your hearing aid(s) we can eliminate any possible malfunction or repairs that maybe required. It is important that we obtain an opinion from one of our clinicians before a hearing reassessment is provided so that the most appropriate treatment plan can be put in place for each individual. Please note for future reference that we also offer a postal repair service for patients who are unable to drive, or access the service easily. If you have access to the internet, it is also worth checking our web-page for up to date information.

We would like to reassure you that we will discuss this with our administrative team to ensure that in future they make it very clear on the phone which type of appointment is being offered in the first instance and the reason behind this process.

Kind regards,

Helen Williams

Audiology/ENT, Service Manager

Specialist Services

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