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Fully satisfied with my telephone consultation

Posted By leopardnt57

"Fully satisfied with my telephone consultation"

About: Crosshouse Hospital / Trauma & orthopaedics

(as a service user),

I had a telephone consultation with Mr Ross from the Trauma and Orthopaedics department at Crosshouse. 

I felt it was much better than actually going in and seeing a doctor in person, because by the time you sit and wait after all the journey and arranging transport and everything, you are worn out before you even start. Thats how it goes for me anyway. 

It was a real reassurance talking to him, he was very thorough, he really came up to and went beyond my expectations. He really started things moving, problems which have been around for ages without any progress. He arranged my MRI, which is such a relief after such a length of time.  

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Responses

Response from Linda Russell, Business Manager, Management Offices, Crosshouse Hospital, NHS Ayrshire & Arran 2 years ago
Linda Russell
Business Manager, Management Offices, Crosshouse Hospital,
NHS Ayrshire & Arran

Submitted on 20/09/2021 at 10:15
Published on Care Opinion at 10:15

Thank you so much for taking the time and trouble to share your lovely feedback. I was delighted to hear that your telephone appointment went so well and that you felt so reassured. We have shared your kind comments with Mr Ross, which he was delighted to receive.

I appreciate that this has been a long and stressful process for your but I hope that the planned investigations lead to an improvement in your symptoms.

With all best wishes,

Linda

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