"Can't think of a single good thing to say."

Honestly can't think of anythng good to say about my relatives recent stay at Frimley Park Hospital.

When first admitted required monitoring but was then quickly transfered to a dept with no monitors so had to be transfered again, this subsequent transfer occured in the early hours of the following moring.

Bed space in one dept didn't have enough wall sockets, had to unplug the bed to plug in an infusion pump or fan when it was very hot (couldn't have both).

Holes in flooring in side room clearly can't be cleaned properly and can see they are full of dirt.

Blood spilled on floor one evening, still there the following day.

Staff refused to help clean my relative, left him covered in sticky residue from electrodes. When he asked them to help he got the response "I can't see it" and walked away.

Most mornings no clean pyjamas, frequently no clean towels.

Frequently no hot water to wash, I ran the hot tap for 10 mins and still cold.

Corridor flooded twice, staff mopped up with patient towels so none left for patients. Dirty towels then left in a pile in the wet room.

Relative was unable to use the chair he had been given, was told he would get a different one more suitable. It never arrived.

Toilet exploded while my relative was using it, covered him in sewage.

Meal arrived while relative was in bathroom and taken away again before he returned, so no meal reveived.

Was told food intake was being monitored but I saw food trays come and go unchecked so this was not true.

I was told relative was having meal replacement shakes, had 3 in 6 weeks, so also untrue.

Never recieved the physio he was told he would get.

Compression socks removed by staff on several occasions to be replaced but then replacements not received, could take days for a new pair to arrive.

Staff leaving saying they would return to do something then never coming back seems to be common here. Understaffed?

6 weeks left in bed while admitted resulting in pressure sores.

Oral morphine prescribed to help with breathing was being offerded as pain relief, as not in pain was being turned down so not received for what it was prescribed. Clearly staff did not know what it was prescibed for. This had to be added to notes so medication can be given for correct reason.

Was told he would be tested regularly for Covid while admitted, he wasn't.

The voice recognition phone system makes contacting depts from outside almost impossible. Only chance is to go via the switchboard, if someone answers. On one occasion getting through to the ward another patient answered the phone. On another occasion I phoned and asked to speak to the nurse caring for my relative and they put my relative on instead. Communication with some staff is very challenging.

With all the issues listed above (and there were plenty more) how does the trust justify spending over £100million on the new EPIC computer system? (This info readily available online, google it). This money could clearly be spent far better elsewhere.