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Care Opinion

Care in Ambulance, A&E and Ward 33 VHK, Fife.

Posted By cheetahze43

"Care in Ambulance, A&E and Ward 33 VHK, Fife."

About: Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Accident & Emergency Victoria Hospital / Trauma & orthopaedics

(as the patient),

I fell on Friday night 10/9/21 dislocating my ankle and fracturing my leg. After initially waiting 3hours for ambulance support I received excellent care from Sheona and Nikki who escorted me to hospital.

 Thank you so much to you both, you were amazing. On arriving at hospital I received further excellent care from the A&E Dr Debbie who explained everything really clearly offering reassurance the whole way. She was supported by Jenna and Micha the staff nurses who were both fantastic. 
From here everyone has been brilliant, radiographers, porters, physio’s, Dr’s, The Theatre team, and every single member of staff on ward 33, you were all so lovely, nothing was to much trouble, you showed kindness and compassion throughout despite knowing how busy I know you all are. Special thanks also to Taylor the student nurse on ward 33, you were fab.
My care has been excellent, the only disappointing area of my experience was the wait for the ambulance, I say this not as a complaint but in support of the ambulance service for more resource. I was on a street for 3 hours in extreme pain, I know nobody wants that, it was traumatic and I urge anyone who doesn’t truly need an ambulance please do not call one to allow them to get to those most in need.
Thank you all for your care, you were all fantastic. Xxx
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Responses

Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 2 years ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 16/09/2021 at 12:50
Published on Care Opinion at 12:50

picture of Alan Martin

Dear Cheetahze43,

Thank you very much for taking the time to share your feedback here on CareOpinion. I am so so sorry that you had to wait 3 hours for the ambulance but I am touched at the understanding you have in regards to the significant and sustained pressure we are finding ourselves in. I am also grateful for the advice you give and I echo to all, please only call 999 in the case of an emergency and consider pharmacy's, GPs and NHS24 if there is no threat to life or limb.

It is so lovely to read that the care you received was so positive. The staff have clearly made an impact and it is so nice that you remember everyone's name. I will pass this across to the management team in fife to identify the staff and tell them they have done a great job.

I hope you are feeling better and are on the road to a full recovery and thanks very much again!

Kind Regards

Alan

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Response from Gillian Malone, Head of Nursing, Emergency Care, NHS Fife 2 years ago
Gillian Malone
Head of Nursing, Emergency Care,
NHS Fife

Submitted on 16/09/2021 at 16:07
Published on Care Opinion at 16:07

picture of Gillian Malone

Dear Cheetahze43,

Thank you for taking the time to provide us with your feedback in relation to your recent visit to our Accident & Emergency Department.

I am pleased to hear all staff treated you well and your care was of a high standard. At a time of unrelenting pressure on the NHS it is lovely for teams to hear this kind of positive feedback!

Thank you again for taking the time and may I wish you well with your recovery,

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Response from Andrea Bendowski, Clinical Nurse Manager, Planned Care, NHS Fife 2 years ago
Andrea Bendowski
Clinical Nurse Manager, Planned Care,
NHS Fife

Submitted on 17/09/2021 at 11:31
Published on Care Opinion at 13:03

Dear cheetahze43,

Thank you for publishing your feedback on care opinion. It is great to hear that you had a positive experience within departments and of the NHS as a whole.

I am delighted to hear that the care and attention you received was excellent and you were shown kindness and compassion by ward 33 staff.

We strive to deliver a high standard of care and make our patients feel as comfortable as possible. It is gratifying to know that we achieved this.

I will share this with the team who I know will be pleased to hear your comments.

I hope you make a speedy recovery

Kind regards

Andrea

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