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Care Opinion

My Mum in ward 16

Posted By georgecf

"My Mum in ward 16"

About: York Hospital / General medicine York Hospital / General surgery

(as a relative),

Excellent care from the surgical team. Abysmal post operative care in Ward 16 by, what I found to be, uncaring and condescending nursing staff. My mum is on other medication that has to be taken at specific times. I felt that she got her drugs when it suited staff, not when they were needed. It didn't look like they were busy. Most of the time they sat at the Nurses station or in the patient's room discussing TV shows and nights out. I found the Nurses were rude and condescending. My mum is in her 80s but she is clever and certainly not senile. From my experience, everyone on the ward were spoken to as if they were 5 years old. Covid rules were all over the place and changed with a change of shift, so we didn't know whether we were coming or going. However, the worst thing was the attitude of nursing staff. I found this terrible with a few notable exceptions.

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Responses

Response from James White, York and Scarborough Teaching Hospital NHS Foundation Trust 2 years ago
James White
York and Scarborough Teaching Hospital NHS Foundation Trust

Submitted on 17/09/2021 at 10:57
Published on Care Opinion at 10:57

Thank you for taking the time to leave this feedback. I am very sorry to hear that your mother's experience on Ward 16 was as difficult as you have described, and that you felt the attitude of the nursing staff was so poor.

It is certainly concerning to read that you found the staff uncaring and condescending, and that ward processes like the provision of medication and enforcement of COVID rules appeared inconsistent.

Given the nature of your experience, we would like to examine this issue further, and so I would invite you to contact our PALS team on 01904726262.

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Update posted by georgecf (a relative)

Thank you for responding to my post. I am away for a few days so not able to phone until next week. Do I need to give some reference when I call? Also, please reassure me that the call will be confidential.

Response from James White, York and Scarborough Teaching Hospital NHS Foundation Trust 2 years ago
James White
York and Scarborough Teaching Hospital NHS Foundation Trust

Submitted on 17/09/2021 at 13:41
Published on Care Opinion at 13:41

There is no time pressure regarding you contacting the PALS team, next week will be absolutely fine and I will notify them of your intention to call. No reference is required either, you can simply discuss your experience with them and they will let you know what information they need to investigate further. Finally, all dealings with our PALS service will be held to the same confidentiality standards as our medical services, and making a complaint will have no impact on any future care your or a relative may receive. The PALS team are here to assist you and deal with issues in the most sensitive and secure manner possible. I hope this clarifies things for you.

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