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Outstanding care

Story from nhs.uk

"Outstanding care"

About: Pinderfields General Hospital

I brought my 91 year old mother-in-law to A&E to check out changes to her sight. All the staff were extremely helpful and promptly actioned involvement by colleagues to ensure she had the best assessment of her condition. She had a thorough examination and rapid referral to the Eye Centre for further investigation. The doctor who checked her sight in A&E went above and beyond our expectations to ensure we were seen by the Eye Centre on a very busy day.

We then experienced similarly high levels of care at the Eye Centre with a further scan to be arranged in the next week or two and we should be put in touch with an Eye Clinic Liaison Officer for on-going support and advice.

It was an amazing experience to achieve so much so quickly and to feel we are in the best possible care. Thank you!

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Responses

Response from Pinderfields General Hospital 2 years ago
Pinderfields General Hospital

Submitted on 16/09/2021 at 13:35
Published on nhs.uk at 21:25

Thank you for taking the time to post your comments regarding both you and your mother-in-law's recent experience.

I am really pleased to read how staff were helpful and promptly co-ordinated your mother-in-law's care with other colleagues. To read words as "amazing experience" is exactly what all of our staff strive to achieve "excellent patient experience each and every time".

I have shared your kind words to staff in both departments as I know how much your feedback will mean to them.

Thank you again and I hope your mother-in-law is recovering well.

Kind regards

Clare Blackburn

(Head of Patient Experience)

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