"Communication with the hospital"

I fell at work and hurt my wrist, going to the hospital in Northallerton where I work they took x rays and said the wrist is fractured in 2 places with a bone splinting off and said a orthapedic surgeon will give me a call.  On the day the call was due I noticed a missed call from a unknown number, no voicemail left.

The next day I went to James Cook A& E as my wrist and hand has turned black and blue and swollen to 3 times the normal size, on arrival I was told that as I had already attended A&E I would now need to attend Trauma outpatients. But you cant walk in - you need to phone. They gave me a number and said I just had to keep trying, if I don't get through.   After 3 hours I got hold of an operator who said nearest appointment is almost two weeks away, or I can keep phoning,   I am in extreme pain, can't work, my wrist is black and blue and I am worried that it is setting in an unnatural position.