"Hospital fantastic BUT"

About: Rochdale Infirmary Rochdale Infirmary Rochdale OL12 0NB

Posted via nhs.uk 2 years ago

My father attended the eye ward (he is 72). I went with him as he was nervous and I had all his glasses etc, which I was going to get him, I sat down with him, I wanted him settled before I left. In settling him down I actually make their job easier in treating him.The nurse came over and rather effusively told me to wait in the reception. Now, I understand covid and I have adhered wholeheartedly to all restrictions. There are ways and means of speaking to people. I wish I had got her name as I would be putting in a formal complaint.

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Rochdale Infirmary

Submitted on 16/09/2021 at 14:30

Published on nhs.uk at 21:29

Thank you for your feedback.
We apologise for how you felt that day when you came in with your father. We hope we can assure you that the Trust strives to provide patients with excellent care and experience, so we are sorry that we did not achieved it for you on this occasion.
Should you remain dissatisfied and wish to discuss your experience further, please contact the Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 604 5897, or email pals@pat.nhs.uk quoting that you have been advised to do so via NHS Website, and they will do their best to address your concerns.
Kind regards
The Patient Experience Team

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Hospital fantastic BUT

"Hospital fantastic BUT"

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