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Fantastic Experience

Story from nhs.uk

"Fantastic Experience "

About: St Mary's Hospital

Throughout my pregnancy I had a fantastic experience at St. Mary’s, especially as a first time mum it can be a daunting experience, more so given during COVID but I couldn’t thank the whole operation at the hospital enough.

All initial appointments were thorough with friendly staff, scans were completed as necessary then further excellent care when I was admitted to induce labour and whilst giving birth.

I stayed for a total of 5 nights between ward 64, ward 65 and post natal ward. My whole birthing experience was amazing and I was given the utmost care throughout my stay. The team introduced themselves, made me feel comfortable and kept us informed along our journey.

From my husband and I thank you to the whole operation at St. Mary’s - we really had a great experience and couldn’t speak highly enough about it!

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Responses

Response from St Mary's Hospital 2 years ago
St Mary's Hospital

Submitted on 14/09/2021 at 09:53
Published on nhs.uk on 15/09/2021 at 10:34

Thank you for your positive comments posted on the NHS website regarding the care you received throughout your pregnancy and during the delivery of your baby in the Maternity Services at Saint Mary’s Hospital. It was very kind of you to take the time to write and compliment the staff as it is good to receive positive feedback which reflects the hard work and dedication of our staff.

The Trust has introduced a behavioural framework within which all members of the midwifery and medical teams practice so it was reassuring to read that you found the midwifery staff caring, and supportive and that your experience throughout the delivery of your baby has been a positive one. I can assure you that we have passed on your feedback to Prof. Ed Johnstone, Clinical Head of Division for Obstetrics, Ms Mary Hynes, Divisional Director and Mrs Bev O’Connor, Head of Midwifery who will be delighted to share your feedback with the staff involved.

I would like to take this opportunity to wish your family well for the future.

Mrs Alison Haughton

Acting Chief Executive Officer

Saint Mary’s Hospital Managed Clinical Services.

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