My son had dislocated his knee playing football at school. He was seen promptly in A&eE, fracture clinic and initially by a physio in outpatients. All of which I have no complaints about. In fact, I couldn’t have asked for a better service. The problems started when the second physio telephone consultation was cancelled. I was asked to ring back the department to rebook an appointment, but I was unable to get through. I tried several times over the course of a week with no joy. So we looked elsewhere for private physio for my son.
The department finally rang me back and I explained that we had sorted advice elsewhere and thanked them for their time, but we would no longer need their service. At the end of August, we received a letter to say they had booked another appointment for my son. I also received a text message to confirm the appointment. I responded to the message to say we didn’t need an appointment. I also tried to call the number given to cancel it. The phone line never seemed to be answered and went to answer phone, which I couldn’t leave a message on as it was full. We have received a letter to say we did not attend the appointment. This makes it sound like we did not attend, when in fact, I had replied to say we wouldn’t be attending and weren’t able to leave a message on the answer phone.
I feel that if you give a number to ring then it should be answered or at least the answer phone be available to avoid frustration.
"Physio outpatients"
About: North Devon District Hospital / Accident and emergency North Devon District Hospital Accident and emergency Barnstaple EX31 4JB North Devon District Hospital / Fracture Clinic North Devon District Hospital Fracture Clinic Barnstaple EX31 4JB North Devon District Hospital / Outpatients North Devon District Hospital Outpatients Barnstaple EX31 4JB North Devon District Hospital / Therapies North Devon District Hospital Therapies Barnstaple EX31 4JB
Posted by bracejq34 (as ),
Responses
See more responses from Teresa Sturm
See more responses from Tara Jones