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Painkillers didn't work

Posted By Pollyb59

"Painkillers didn't work"

About: University Hospital Ayr / Day Surgery

(as the patient),

Traumatised. Sedation and pain killers didn’t work. Continual pain during my colonoscopy. Asked the doctor to stop, they didn’t. Excruciating pain brought me to tears. Been in my bed since coming home from hospital on Friday. Still in pain. Couldn’t walk on Saturday, stomach pain, fever, felt sick. Can’t eat or sleep. Called my own dr this morning Monday, need to speak to them. 

Still need to get 2 polyps removed but it won’t be at this hospital.  I will need general anaesthetic to get this done.

The doctor never even spoke to me after the op.

This was the worst experience of my life.

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Responses

Response from Karen Andrews, General Manager, Surgical Services, Surgical Services, Ayr Hospital, NHS Ayrshire and Arran 2 years ago
Karen Andrews
General Manager, Surgical Services, Surgical Services, Ayr Hospital,
NHS Ayrshire and Arran

Submitted on 15/09/2021 at 21:03
Published on Care Opinion on 16/09/2021 at 10:19

I am sorry to hear of your experience during your colonoscopy within the Endoscopy Unit at University Hospital Ayr. At all times we aim to deliver excellent care and we are always disappointed when patients experience a level of service which is less than they expected of us.

We would welcome the opportunity to investigate your concerns in more detail and I would be very grateful if you would contact me by email at - Karen.Andrews@aapct.scot.nhs.uk or by phone 01292 17123. We will be happy to look into this further for you.

We would not wish any patient to be concerned or worried about having further treatment in our hospital and therefore please get in touch with me via the above means and we can discuss how best we can offer support during further treatment episodes.

Kind Regards

Karen Andrews, General Manager, Surgical Services

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Update posted by Pollyb59 (the patient)

I have already put in a complaint to the hospital

Response from Karen Andrews, General Manager, Surgical Services, Surgical Services, Ayr Hospital, NHS Ayrshire and Arran 2 years ago
Karen Andrews
General Manager, Surgical Services, Surgical Services, Ayr Hospital,
NHS Ayrshire and Arran

Submitted on 16/09/2021 at 16:26
Published on Care Opinion on 17/09/2021 at 09:17

Thank you for confirming your situation. We will look into your complaint just as soon as the complaints team send it over to the service and we will aim to respond to you as quickly as we can.

I am sorry once again that your experience was not as you would have expected.

kind regards

Karen Andrews

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