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"Orthopaedics, Craigavon Area Hospital"

About: Craigavon Area Hospital / Orthopaedics

(as a staff member posting for a patient/service user),

Staff are very good to me and I couldn’t complain with the care provided.  They keep me well informed and are good at communicating and make it easy for me to understand.  The ward is cleaned regularly.  The food is ok and there is enough variety on the menu.  I feel safe in the ward as everybody wears PPE.  It is private enough with curtains.
One improvement that needs to be made is the need for a TV.  This bay doesn’t have a TV and it is such a long and boring day without one.  All patients on this ward agree that we need one to pass the time during the day.  One other thing to improve would be the medicine trolley.  It is so loud and rattles a lot, especially when it is being pushed around at night time when we are trying to sleep. 
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Responses

Response from Andrew Dines, Head of Service, Domestic, Catering, Portering and Security Services, Southern Health & Social Care Trust last month
Andrew Dines
Head of Service, Domestic, Catering, Portering and Security Services,
Southern Health & Social Care Trust
Submitted on 06/09/2021 at 13:25
Published on Care Opinion at 13:25


Thank you for posting regarding your recent hospital experience. I shall pass your feedback to the support services team.

Many thanks

Andrew

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Response from Stephanie Doherty, Ward Sister, Orthopaedic Ward, Southern Health and Social Care Trust last month
Stephanie Doherty
Ward Sister, Orthopaedic Ward,
Southern Health and Social Care Trust
Submitted on 06/09/2021 at 14:26
Published on Care Opinion at 14:26


Hi

Thank you for taking the time to share your experience in the ward.

I will pass the positive feedback on to the staff to ensure they keep working hard.

I have taken on the feedback regarding a TV and have put a request in for same.

Also I would like to apologies for noisy trolleys at night time and look into same.

I wish you a speedy recovery.

Many Thanks

Stephanie Doherty

Ward Sister

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