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Feedback on my 92 year old father's care and treatment

Posted By Gill2266

"Feedback on my 92 year old father's care and treatment"

About: Huddersfield Royal Infirmary / Older people's healthcare

(as a relative),

It has been virtually impossible to get any feedback on my father's care and treatment on ward 15. I have phoned in the morning, afternoon, evening and late at night just to get some sort of feedback. The phone just rings out. He has been in the hospital for 7 nights so far and I have only got through twice in that time. This makes it very difficult to relay information to the care provider he uses at home especially when they need to know whether to turn up or not.  

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Responses

Response from Huddersfield Royal Infirmary 2 years ago
Huddersfield Royal Infirmary

Submitted on 13/09/2021 at 12:26
Published on nhs.uk at 21:26

We're sorry to read you've been having difficulty contacting the ward. If you weren't aware, our Relatives' Line are on hand seven days a week so that loved ones can get updates. This means that ward staff can focus on caring for patients during this really busy time.

It was set up to give families quick and direct updates on their loved ones at this difficult time. It is a single point of contact given to relatives or a designated friend when a patient is admitted. It is password protected and the team manning the number will have access to our patient information, so our ward staff have more time to care for their patients.

Telephone number: 01484 355370

Times: 07:30 – 19:30 seven days per week

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