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"Clueless "

About: Vale Medical Centre

Really bad experience called twice now and both times my time was completely wasted. I was waiting on a call for over 50 minutes, only to be told that there is no more telephone appointments available a complete disregard for the patients time. Not even bother to add recording when they exceed the available capacity so patient can hang out. When I told that I have an open injury and an infected wound, that needs antibiotic I have been advised by receptionist to go and seek advise at the pharmacy instead, again completely rubbish advice as the pharmacist wouldn’t give the antibiotics without the prescription. You can’t get hold of any medically trained staff and all is blamed on Covi-19, which is ridiculous given the surgery and GPs are not the front NHS staff, they do not see any Covid-19 patients, in fact the GPs have not been seeing any patients just having calls. A complete lack of organisation and blaming all their shortcomings on everything else. We are two years into the pandemic and your excuses by now are pretty tiresome.

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Responses

Response from Vale Medical Centre 3 months ago
Vale Medical Centre
Submitted on 28/04/2022 at 15:26
Published on nhs.uk at 17:13


Dear Patient - I am very sorry to hear about your experience and that we have not met your expectations. I can assure you that we are doing all we can in order to meet our patients needs. If you would like to discuss this in more detail, please do contact us on 02082914777. Many thanks, Vale Medical Centre

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