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"Left a long time in A&E"

About: Craigavon Area Hospital / Acute Medical Unit (AMU) Craigavon Area Hospital / Emergency Department

(as a staff member posting for a patient/service user),

I was taken into hospital on Thursday night by a family member after feeling pains in my chest. As someone who is prone to clots I knew this was another one. Although the staff were all really good especially the receptionist, I felt I wasn't being taken seriously enough.

I felt the staff members were failing to listen to me and I felt my opinion was unvalued. I knew what was wrong with me and it was an urgent situation and yet I was told to wait and they would see me as soon as they could. I waited for 4 hours in immense pain and was left alone without any pain relief. When I was eventually seen the nursing and medical staff were outstanding and made sure I was comfortable and informed.

After they concluded this was an emergency I wasn't waiting long at all to receive the care I needed but as I keep saying I'm very grateful this wasn't a travelling clot as if it was I fear the outcome could have been much worse.

Now on AMU ward I am being looked after so well. All my questions are answered and I feel safe in the care of those looking after me. I cant suggest any improvements and just hope I get home soon. I just wish I was listened to more in A& E.


Response from Lisa Dougan, Clinical Sister Emergency Department, Acute Directorate, SHSCT last month
Lisa Dougan
Clinical Sister Emergency Department, Acute Directorate,
Submitted on 31/08/2021 at 21:41
Published on Care Opinion on 01/09/2021 at 16:08

picture of Lisa Dougan

Good evening,

Thank you for taking the time to share your story via care opinion.

Thank you for the kind words about the staff in the Emergency Department. I would like to apologize for the long wait you had to endure, especially without the offer of pain relief to make this wait a little more bearable. My colleagues are under immense pressure during these challenging times, however we should have been able to minimize your discomfort.

I apologize you felt you were not being listened to by the ED team, I will be sure to share this story with them to improve patients experiences, even when the department is extremely busy.

I hope you continue to improve in AMU and get home soon.

Kind Regards


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