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"Staff have really looked and me"

About: Craigavon Area Hospital / Emergency Department Northern Ireland Ambulance Service / Emergency ambulance response

(as a staff member posting for a patient/service user),

I have been in hospital for just over a week now. I was taken in by ambulance which I didn't need to wait long at all for. The ambulance crew were 1st class and really reassured me that I was going to receive the care I needed.

On arrival to CAH I was taken straight into A& E. Although I was waiting a long time the staff were more than good to me and kept me informed as to what my care plan was going to look like. I felt grateful that staff were leaving no stone unturned and carried out all the tests possible for me. Everything was communicated to me in a timely and appropriate manner.

After a while I was moved up to this ward where I have been ever since. Staff, both medical and nursing, up on this ward are amazing and ensure I am comfortable and kept informed. Its a credit to the domestic staff how clean and tidy the ward is kept. Every member of staff I have encountered has been outstanding and I trust them in their skills and knowledge.

The recent passing of my husband last month has made the past while a very difficult time for me, especially now in hospital where I am alone and unable to interact with others especially my close family. The staff after being made aware of this have been so good to me, always offering me a shoulder to cry on and some moral support, I don't know what I would do without them at this time. I have really enjoyed building this close relationship with them and am very grateful for this opportunity.

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Responses

Response from Amy Browne, Clinical Sister Emergency Department, Acute, Southern Health and Social Care Trust 3 years ago
Amy Browne
Clinical Sister Emergency Department, Acute,
Southern Health and Social Care Trust
Submitted on 31/08/2021 at 17:08
Published on Care Opinion on 01/09/2021 at 16:05


picture of Amy Browne

Thank you for taking the time to share your experience on Care Opinion and for your kind words in relation to our staff in ED. I am pleased to hear that you have had a positive experience overall and that the staff kept you updated and informed throughout your ED journey.

We hope you are recovering well.

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Response from Amanda Sweetlove, NIAS, Northern Ireland Ambulance Service 3 years ago
Amanda Sweetlove
NIAS,
Northern Ireland Ambulance Service

Service User feedback

Submitted on 03/09/2021 at 12:35
Published on Care Opinion at 12:35


picture of Amanda Sweetlove

Dear Keeen88

Thank you for your very kind feedback about your recent experience.

I hope you are recovering well and feeling much better.

Kind regards

Amanda

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