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"Experiences in hospital"

About: Craigavon Area Hospital / Thorndale Unit Urology

(as a staff member posting for a patient/service user),

I have received very good care throughout the many times I have been in hospital either as an inpatient or just for appointments. The Thorndale Unit is a brilliant department. All the staff are very good and they always keep me very well informed. Sometimes it can be hard to understand some of the doctors. When I have been admitted to hospital, often I am moved around quite a lot and over the last couple of months and there has been a lack of continuity as sometimes doctors say they’ll do things but then don’t follow through when I then get moved somewhere else. The doctors are all doing their best for the patient though. Every time I have been admitted I have come through A+E but I think it seems like such a cruel way to get people into hospital as they are left on their own for so long and they are often so ill they can’t communicate properly. Apart from this I have received excellent treatment and consultation since coming to the Thorndale Unit and I have really appreciated being able to have my wife into my appointments with me even during Covid.  

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Responses

Response from Sarah Ward, Lead Nurse, Surgery & Elective Care, Southern Health and Social Care Trust 2 years ago
Sarah Ward
Lead Nurse, Surgery & Elective Care,
Southern Health and Social Care Trust
Submitted on 06/09/2021 at 10:18
Published on Care Opinion at 11:58


Thank you for your feedback on your experience in Thorndale Unit. We are so pleased to hear this, and in particular the staff keeping you well informed throughout your appointment. I will be sure to share this with the Thorndale team.

We also value your feedback on our A&E department, whilst we experience extreme pressure at times, we wish all our patients have a positive experience within our service. I will be sure to feed this back to the senior teams.

Regards

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