This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Amazing team "

About: St Mary's Hospital

I entered my 9am appointment feel extremely stressed and nervous, even more-so when I saw how many people were present in the room where I had my procedure done. It was a bit overwhelming. But the nurses/ assistant were great at alleviating my worries, the doctor was so thorough and answered every question with utmost patience and friendliness. My procedure was innately unpleasant but they walked me through everything that was going on, and the assistant nurse kept me happily distracted during the whole thing. They were fantastic. I even had a good laugh while on the table. It was the most pleasant healthcare experience I`ve ever had, the atmosphere in the room totally affected my perception of time. The procedure was over before I knew it. The doctor took care of business calmly and efficiently, while engaging with me to check I was doing ok. I cannot praise this team enough and couldn`t have hoped for a more professional team especially considering my soaring stress levels. They were totally synchronised in what they were doing and really cheerful about it, it honestly felt a bit like a social visit. I left the hospital feeling really happy and confident that I had been in really competent hands. A huge thank you to all of you!

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from St Mary's Hospital 2 years ago
St Mary's Hospital
Submitted on 03/09/2021 at 13:08
Published on nhs.uk on 04/09/2021 at 16:15


Dear Christine, thank you for your positive comments posted on the NHS Website regarding your care within the Gynaecology Outpatient Department. It was very kind of you to take the time to write and compliment the staff as it is good to receive positive feedback which reflects the hard work and dedication of our staff.

The Trust has introduced a behavioural framework within which all members of the nursing and medical teams' practice, so it was reassuring to read that you found all the staff caring and that your experience has been a positive one. I can assure you that we have passed on your feedback to Dr Rohna Kearney, Clinical Head of Division for Gynaecology, Mr David O'Brien Divisional Director for Gynaecology and Ms Rachael Schollar, Head of Nursing who will be delighted to share your feedback with the staff.

Alison Haughton

Acting Chief Executive Officer

Saint Mary's Managed Clinical Services

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k