"The service is inadequate "

My experience hasn’t been positive. You’re encouraged to book appointments via an app called Dr IQ where you answer a series of questions, upload pictures and eventually you’re allocated a time slot between 1-3hours, miss the call it’s logged on file and you’re lucky if they attempt to call you back. Sometimes you can’t access the app as it will stop you from making contact as a message appears stating they are busy. You can’t get through on the phone, it’s difficult to get through, I called recently, I was caller number 8 in the queue, after 55 minutes I managed to get through only for the staff to rush me off the phone within and hung up. I have been prescribed medication I didn’t need without any explanation why. I found out via the app I was being referred to a cancer specialist yet no one advised me I was being referred to a cancer specialist. I asked about this via the app, the response from the management was sent via the app which is a cold and insensitive way to respond. There’s no apology. It’s almost as though they’ve become desensitised. You don’t have a GP allocated to you, it’s entirely possible you’ll see a different GP each time you make contact so make sure you ask the right questions and go over your medical history as they don’t always have time to read your notes. Question why medication is being prescribed. The staff need support with their level of customer care and professionalism. I don’t believe it’s better anywhere else. The provider who was at this practice before wasn’t perfect but it was certainly better than what is being offered. This practice and the service it provides needs to be reviewed or placed under new management. People want to speak to someone who cares and is responsible in their approach. They want contact with a GP or healthcare professional not an app. I should never find out via an app the GP I have spoken thinks I have cancer.