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care and professional service provided at Lagan Valley Hospi...

Posted By Willy the Wizard

"care and professional service provided at Lagan Valley Hospital"

About: Lagan Valley Hospital / Outpatients

(as a service user),

I attended the Secondary Prevention Clinic of the Cardiac Rehabilitation Unit at the Lagan Valley Hospital in August 2021. I was warmly greeted by the Receptionist when I arrived at the Outpatients Reception at 14,20 for my 14,30 appointment. I was shown to the nearby waiting area  where  Luna  greeted me at 14,30 and invited to me to a nearby consulting room. Luna displayed a professional and caring attitude and quickly me put me at my ease before taking my blood pressure and having a trainee nurse take a blood sample from me. ( The nurse carried out the blood test with no pain or inconvenience!)

Luna took time to explain what the purpose of my attendance at the clinic and listened to my concerns and offered sound advice. Luna also offered to accept a call from me if I had any concerns about my health. 

This hospital attendance was a very pleasant experience.

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 2 years ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 23/08/2021 at 11:25
Published on Care Opinion at 11:25

picture of Conor Campbell

Hi Willy the Wizard

Thank you very much for sharing your story.

Our Cardiac Rehabilitation staff will really appreciate your kind words.

Great to hear that you have had such a positive experience.

Best wishes

Conor

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Response from Linda Bell, Lead Nurse, Medicine - Outpatients Nursing, South Eastern Health & Social Care Trust 2 years ago
Linda Bell
Lead Nurse, Medicine - Outpatients Nursing,
South Eastern Health & Social Care Trust

Submitted on 26/08/2021 at 16:23
Published on Care Opinion on 27/08/2021 at 08:16

Thank you so much for taking the time to share your experiece and leave such very positive feedback. I will ensure that your kind words are shared with the Outpatients receptionist and the cardiac rehabilitation team. I am pleased to hear that you had a pleasant experience while availing of one of our services.

Best wishes

Linda

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