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"An extremely positive experience"

About: Royal Hospital for Children (Glasgow) / Accident & Emergency Royal Hospital for Children (Glasgow) / Imaging (Xrays and Scans)

(as a service user),

A big thank you to the RHC ED, Maxillo-facial and Radiology departments!! 

I recently attended the ED at RHC Glasgow with my 6 yr old daughter after she injured her face. She has ADHD and can easily become very stressed and unco-operative but we had an extremely positive experience. From the moment we arrived all the staff were friendly and helpful and were able to put my daughter at ease. Everyone who came in to see us was extremely responsive to her needs. The nurses were so friendly and playful when doing her obs and the ED registrar and consultant came to see us very quickly. Everyone was and extremely reassuring and the calm environment really helped my daughter cope. The Max-Fax registrar came over to review my daughter immediately and arranged for an x-ray and follow up. When she was getting restless waiting for a specialist opinion she was offered an ice lolly. This was brilliant as it was just what she needed to help her cope with her x ray. I cannot thank the wonderful staff enough as this could have been a very stressful experience. 
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Responses

Response from Patricia Friel, Acting Chief Nurse, Paediatrics, NHS Greater Glasgow & Clyde 2 years ago
Patricia Friel
Acting Chief Nurse, Paediatrics,
NHS Greater Glasgow & Clyde
Submitted on 30/08/2021 at 11:44
Published on Care Opinion at 11:44


Dear Hapxt48,

Thank you so much for your kind feedback regarding the care your daughter received in our Emergency Department. We are delighted to hear that our staff were reassuring and the environment calming which helped your daughter to cope with such a traumatic experience. Our ice lollies are the best and always bring a little cheer to our patients.

Your comments mean so much to us, thank you. I will pass on your thanks to our ED team, Max-Fax and X-ray department.

I hope your wee girl is now recovering well at home

Wishing you all the very best and thank you once again

Patricia

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