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"Maternity Ward and Antenatal Experiences"

About: Maternity care / Maternity Ward

(as the patient),

I came into the direct assessment unit on Sunday and was admitted for an emergency Caesarean section. I felt like the whole admissions process was very smooth, and even though I was moved around a few different wards-to the midwife led unit and the labour ward- I felt like everything was very organised. After my c-section I was brought up to the maternity ward and since being here everything has been great- the staff are absolutely lovely! I’ve only eaten lunch here but the soup was actually lovely.

I would just like to mention, everything since I came in to give birth has been wonderful, but some of my antenatal appointments were a bit of a mess. In the beginning of my pregnancy I had to come in through the emergency department for maternity related issues because I was told I couldn’t book an appointment as I hadn’t had my 12 week scan yet, and I was waiting around 12/13 hours there. Also on one other occasion I arrived for my appointment, left my notes at reception and waited to be called for 2 hours to find that my notes had been misplaced. They did find my notes and my appointment went ahead but I do think the organisation could be improved. 
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Responses

Response from Christine Armstrong, Care Opinion Facilitator, Patient Experience, Southern Health and Social Care Trust 2 years ago
Christine Armstrong
Care Opinion Facilitator, Patient Experience,
Southern Health and Social Care Trust
Submitted on 24/09/2021 at 17:41
Published on Care Opinion at 17:41


picture of Christine Armstrong

Dear talonyf47 - thank you for providing this feedback and apologies for the delay in responding to you. It is lovely to read how you felt that everything in relation to your C section was well planned and organised.

I will share this feedback with the staff so that your issues in relation to antenatal appointment's can be addressed

I hope you are keeping well

Best wishes

Christine Armstrong

Care Opinion Facilitator

SHSCT

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Response from Andrew Dines, Head of Service, Domestic, Catering, Portering and Security Services, Southern Health and Social Care Trust 2 years ago
Andrew Dines
Head of Service, Domestic, Catering, Portering and Security Services,
Southern Health and Social Care Trust
Submitted on 28/09/2021 at 12:09
Published on Care Opinion at 12:09


Thank you for posting about your recent hospital stay.

I will pass your positive feedback to our Catering Team.


Many thanks

Andrew

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