This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Experience in the Trauma Ward"

About: Craigavon Area Hospital / Trauma Ward

(as a staff member posting for a patient/service user),

I have been in hospital for the last 12 days in the Trauma Ward of Craigavon Hospital. My operation was cancelled twice and I have found that the ward is very short staffed which I believe impacts the care all the patients are receiving. 

Apart from this, the nurses are brilliant. In particular the three sisters who cared for me. They are just so gentle and lovely and display such immense empathy while under such pressure. The healthcare assistants and domestic services staff bring so much joy to the ward and they are so much part of the team as they are so positive and bring a smile to your face. 

My consultant was so caring and kind. They spoke so simply and I really trusted them with all aspects of my care. They are very skilled and I am very grateful for the care I received from them. 

All the staff members I came into contact with have been so helpful and attentive but they are under such immense pressure and I wish there were more staff to help lighten their workload.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Christine Armstrong, Care Opinion Facilitator, Patient Experience, Southern Health and Social Care Trust 2 years ago
Christine Armstrong
Care Opinion Facilitator, Patient Experience,
Southern Health and Social Care Trust
Submitted on 01/09/2021 at 13:19
Published on Care Opinion at 13:19


picture of Christine Armstrong

Dear Lucky57 - thank you so much for providing this feedback in relation to your experience on the trauma ward. I am sorry to red that your operation was cancelled twice and we understand that this is very difficult for our patients.

We really appreciate your kind words about the ward team and I will ensure that these are shared with the staff, who I know will be very grateful for your lovely comments

I hope you are keeping well

Kind Regards

Christine Armstrong

Care Opinion Facilitator

SHSCT

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k