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"Great Experience "

About: Royal Sussex County Hospital

Surprised and amazed at the level of great care provided by the nursing staff I cannot fault them in any way what so ever 8 days of wonderful support by the nurses in ward 3 level 8 they where very caring and understanding of people and the operations that we the patients have had add to this the catering support staff also deserve little praise as well but with this kind of great care also comes with a certain level of failure by the hospital firstly the blow up air bed that I had to stay on was and is in my opinion the worst experience of my stay in your hospital not only extremely uncomfortable but also caused a 8 days lack of real rest and sleep I would recommend that the hospital stop the use immediately who provides the food delivered to the wards are they pre-prepared and delivered in bulk or are they pre-prepared on site if brought in then the hospital should re-evaluate this use as soon as it would be possible but if cooked on site then I am ashamed to say the quality in my opinion was not good as with sandwiches which have less than 24 hours before they would need to be thrown away such a waste but that will be my only comment on this so to conclude I my overall stay was a great experience and I cannot praise the support that I received from the under-rated nurses any higher than they are absolutely superb .

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Responses

Response from Royal Sussex County Hospital 2 years ago
Royal Sussex County Hospital
Submitted on 05/10/2021 at 08:31
Published on nhs.uk at 21:13


Thank you for taking the time to contact us,I am sorry for the delay in responding to you. I will ensure that your praise is shared with the team involved with your care, I know they will be so grateful.

I was sorry to read about the elements of your stay that were not so positive and will also share this with the teams involved. If you would like to discuss your experience further please contact our PALS team at bsuh.pals@nhs.net,who will be happy to help. Kind regards Hannah Pacifico Patient Experience and Engagement Manager

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