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Care Opinion

A pain in my ear

Posted By glyne lock

"A pain in my ear"

About: Musgrove Park Hospital / Ear, Nose and Throat

(as a service user),

I have a pain in my ear and was told I have a booking. I have now ask about my booking as I have been in pain for over 4 weeks.   I now have  been told I have no booking so all what I had been told had been done by was not accurate so now have to start all over again with my own doctor.   I have worked all my life and when I need help for the pain I am in all they do is give you pain killers but not check you over as to your problem. I had a hearing test and yes they said to have a hearing aid. yes just a quick fix but not what maybe required to sort the pain and hearing problem. so what do I think of the service at this moment very poor  . lets see what they do next 

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Responses

Response from Debbie Martin, Clinical Governance & Risk Co-ordinator, Surgical Directorate, Musgrove Park Hospital 2 years ago
Debbie Martin
Clinical Governance & Risk Co-ordinator, Surgical Directorate,
Musgrove Park Hospital

Submitted on 16/08/2021 at 12:23
Published on Care Opinion at 12:23

Dear Glyne Lock

I am sorry to hear of the problems you are experiencing, there is clearly something amiss and we want to understand what is going wrong, so we can help you. To this end, please would you contact PALS at Musgrove Park Hospital on either 01823 343536 or email pals@somersetft.nhs.uk

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Update posted by glyne lock (a service user)

Thank you for your reply.

I had an accident earlier this year and was airlifted to Plymouth. I then got transferred to Musgrove park Taunton to my local hospital I had a scan done in my last days before going to Dene Barton.

I then had a blocked right ear this got sorted at Musgrove after some extra talks to staff as to the pain I really was in. Then came the problem I still have the pain got very painful in my ear and gave me head pain above my right eye. I was told I have an emergency appointment in Musgrove but am still in the same pain and not been seen or most important a scan to see what the problem is and not be looking at an old scan that I did not have a problem when it was done.

I have always been trained if you don’t sort a small problem it becomes a big problem and if I don’t even get looked at shortly could end up with no hearing in my right ear. I have had ringing for over 4 weeks in my right ear. I tried going to A/E recently but did this help? Just take more painkillers as I feel that’s the easy fix to get you removed.

The first thing is a scan and look to see the problem start to do what’s required to find the problem not just give pain killers. For all I have paid for working all my life and this is the service I have got yes can someone please help sort this out.

Response from Debbie Martin, Clinical Governance & Risk Co-ordinator, Surgical Directorate, Musgrove Park Hospital 2 years ago
Debbie Martin
Clinical Governance & Risk Co-ordinator, Surgical Directorate,
Musgrove Park Hospital

Submitted on 18/08/2021 at 13:18
Published on Care Opinion at 13:18

Dear Mr Lock

I understand you are currently under the care of the Neurology Department. Your GP contacted this department last week and they will be in contact with you in due course.

If you have any further concerns, please contact Musgrove PALS on pals@somersetft.nhs.uk

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