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They never pick up the phone

Story from nhs.uk

"They never pick up the phone"

About: Shelley Manor Holdenhurst Medical Centre

I am overdue for a couple of tests, which are very important, I tried ringing them and they have a voicemail to answer which doesn't transfer you to the receptionist. It just says the line is busy and I should keep trying. Tests, scans and appointments are very important for human life. To stay healthy we need a GP Surgery that cares. I will give them couple of weeks, otherwise I will transfer to another practice because no one seems to care.

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Responses

Response from Shelley Manor Holdenhurst Medical Centre 2 years ago
Shelley Manor Holdenhurst Medical Centre

Submitted on 20/09/2021 at 08:29
Published on nhs.uk at 17:35

I am very sorry to hear of the difficulties you have had in getting through to us. The phone system is extremely busy, and we are looking at ways to improve the capacity. We have recently introduced a queuing facility on the phone system, but when the queue is at maximum you may be asked to call back. We do understand how frustrating this is. Please be assured we are working hard to try to improve the telephone access to the practice. Emma, Practice Business Manager

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