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"Waste of time"

About: Royal Alexandra Hospital / Trauma & orthopaedics (wards 21-23) Vale of Leven General Hospital

(as a service user),

I injured my shoulder over two years ago and finally saw an orthopaedic consultant in March this year. I was advised I was to have an MRI then I would be seen again in clinic to discuss the findings and make a plan.

I had my MRI in May and have finally been seen again today. However, I was made to endure a 40 mile round trip journey even though I can barely drive due to the pain in my shoulder despite my local hospital being 5 mins away.

I  waited 27 mins over my appointment time to be seen and was then in the room with the registrar for a total of 8 minutes in which I was told my MRI showed extensive damage but needed discussed with the consultant to decide what to do....therefore what was the point in that appointment?

I was not listened to when I explained how much pain I was in and how it was affecting my life. Instead I was continually told he needed to wait to speak to the consultant - not taking on board anything I was saying. 

 I was put through a lot of pain and distress for no reason whatsoever which has left me even more angry and let down than I already have been. 

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Responses

Response from Ann Marie Selby, Associate Chief Nurse, Clyde Sector, NHSGGC 2 years ago
Ann Marie Selby
Associate Chief Nurse, Clyde Sector,
NHSGGC
Submitted on 11/08/2021 at 12:08
Published on Care Opinion at 14:54


Good Morning U1294

I am very sorry to hear of your experience in the clinic this morning and I am pleased you have let us know of this so we can help you to get some advice and guidance about your condition.

Would you please let me know your name and Date of birth so I can check this out for you

My email is Annmarie.selby@ggc.scot.nhs.uk and my telephone number is 0141 314 9768

Please make contact so we can support you with a resolution to your concerns

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