"Professional Service"

I was referred to William Harvey for a detached retina repair. Assessment of the damage was carried out on a Tuesday and a space made available for the operation on the Thursday. The outpatient surgical waiting area was busy but the staff were efficient and friendly despite their workload. There was a delay between my appointment time and the actual operation but that was to be expected given the patient throughput. The consultant and her team carrying out the procedure were professional, friendly and informative throughout despite a last minute change from a general anaesthetic to a local one and the need to brief me on what I was going to experience. I was moved from theatre to the Rotary Ward for discharge and despite my last minute arrival the staff made me welcome and briefed me clearly on what I needed to do during the following weeks of recovery. A good job by all concerned.