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"I felt belittled by the doctor I saw"

About: Western General Hospital / Rheumatology

(as a service user),

I attended the Rheumatology clinic at the WGH and as a result am raising a formal complaint.

The doctor was condescending, dismissive, refused to allow me to speak and was clearly working towards the all too familiar "let's give them a bit of information about CBT and get them out the door" agenda. I felt belittled and demeaned by this individual and left without being able to air my concerns about the rapid progression of my symptoms and the alarming new symptoms I was experiencing.

The person who accompanied me was disgusted. I was in tears for over half an hour before I was able to safely leave the car park. I am in crippling pain which will not be cured by a website.

I am appalled and have since found out that two other ladies have received startlingly similar treatment from this doctor.

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Response from Geraldine Marsh, Associate Nurse Director, Western General Hospital, NHS Lothian 3 months ago
Geraldine Marsh
Associate Nurse Director, Western General Hospital,
NHS Lothian
Submitted on 12/08/2021 at 18:25
Published on Care Opinion at 18:25

Dear MapleMac,

I am so sorry to hear about your recent experience of the Rheumatology clinic at the Western General. If you have not alkready done so would you please contact our Patient Experience team on 0131 536 3370, to allow us to look into your concerns

Kind Regards


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