Waiting from 16:30 in the afternoon after the initial assesment by the consultant until 2030 in the evening for an xray
I went to Royal hospital A&E in Aberdeen to be seen at 16:10 in August 2021
I came in with an inflammation on my knee (the size of a big orange and very painful By 1635 I was already seen by the consultant on duty which I thought was great, by 1640 I was sent to the minor injuries unit to get an xray done to be sure nothing else was wrong with it apart of the infection. 20:35 I have approached one of the radiologists on duty and asked if there is any chance for me to get an xray as after 4 hours of waiting with 38.5 twmperture , not have been able to go to the toilet or to get something to drink or eat all this time for the fear of not loosing my turn to be told that the minor injuries was closed by then and I am being triaged with all the big emergencies and it might take at least 2.5 hours or more until I will be getting to be seen.
I am on medication for my Hep b and high blood pressure and I need it to get my pills.
I had to tell them that I can't wait for another 3 hours in the hope that I might be seen.
I chose to leave , their answer to that including the reception was that it was my choice to leave and if I do I will have to go again in the morning trough the same thing.
I refused to go there again and chose to go to Ninewells Dundee.
I went to the A&E and 2 hours later I was seen by a Nurse , consultant , had my xray done and seen the orthopedic Doctor, all in an amazingly friendly and very caring environment.
I felt I was treated like a human unlike the staff in Aberdeen who made me feel like a nuisance, disregarding the fact that I was in pain waiting for more then 4 hours for an xray so I can get my treatment.
The waiting room was empty for hours and the gentleman on duty choose to take phonecalls rather to get me in knowing that I was there for so many hours .
Big thumbs up to the stuff in the Ninewells hospital for doing their job so good.
Horrible experience in Aberdeen
I think they should take a page out of the Dundee team
I cant thank them enough
"Waiting after the initial assessment for an xray"
About: Aberdeen Royal Infirmary / Emergency Medicine Aberdeen Royal Infirmary Emergency Medicine AB25 2ZN Ninewells Hospital / Accident & Emergency Ninewells Hospital Accident & Emergency DD1 9SY Ninewells Hospital / Trauma & orthopaedics Ninewells Hospital Trauma & orthopaedics DD1 9SY
Posted by Alexanndru (as ),
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