"Horrendous level of service "

Firstly I would like to say the practice staff and clinicians are generally first class but they are let down by management of the supergroup.

I have a condition that requires a nurse appointment every 8 weeks and you would think this would be easy to arrange - certainly not. I have to put in a request 10 days before and enter a lottery, sorry, waiting list for an appointment. This will often result in days when I can’t attend or having to delay the appointment for another week, not ideal. Then comes the usual phone call to say they have to cancel the appointment due to no nurse at the practice. This has become the norm to the extent I now expect a call on the day and no longer believe any appointment time I’m given until I’m actually in the room with them. Luckily I drive as an appointment at your local surgery is rare. Covid is blamed but this problem existed long before covid and sounds more like a lack of resources and forward planning. In fact the only time things worked well was during lockdown when I just had to ring on the day. The online system is hit and miss, I requested an appointment with a GP, 3 weeks laterI queried this to be told a phone appointment has been made & cancelled on the system all without any contact being made. I understand things are difficult right now but I work in an environment where we book clinics 3-6 months ahead and have done throughout the past year so I know it is entirely possible. Is my problem an isolated event? Definitely not if I go by what I hear on a regular basis. PMG get your act together and deliver the care your patients deserve.