"Carer Perspective with a loved one in a residential home"

During the past 18/19 months my mum has been a long time resident at Roxborough House in The Moy.  I am just writing to express my appreciation of the staff especially during this time of the covid pandemic.  It has not been easy for me with all the various restrictions and I am sure it has been the same for the staff as well.  I wish to thank the 2 Heads of Roxborough House that have been involved during this period, namely Mrs Lucia and Ms Claire.

I feel I have been through a lot with all the various restrictions and at times it has been very difficult for my loved one to know why I could not go visit her. 

The staff from the Head of Roxborough, down through all the grades have been especially kind to me when I have wanted to know anything about my mum and her general health and wellbeing during this time of covid pandemic.

I have been kept well informed by Claire of all the changes recently and this is important as I am my mum's advocate because she has MH issues.

My mum is now in her 80s and has been well looked after over the time she has been a resident at Roxborough House.  She calls it her home and recent improvements carried outside have made Roxborough even more homely for her and the other residents.

I would just like to add that the staff have been very accommodating when I call to speak to my mum on the telephone.  She loves to speak to me and cannot deal with change like virtual visiting because of her age and MH issues.