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"The four nurses were really lovely"

About: Adult Community Services / Community Nursing In-Reach Team

(as a service user),

I first had the pleasure of meeting the ZN REACH community team when I had to have antibiotics put in intravenously in R.V.H. I had to have it everymorning at 9am in the P.T.U and was then put on oral antibiotics so the nurse's had to come and take out the I.V drip for me. They also called in to see me during the week and were so lovely. 

When I met them first they made me feel so much at ease, I didn't even know it had been already done. They gave me their names and phone no's in case I wanted to call for any reason, which thankfully I didn't need! Those four nurses were really lovely and very good at their jobs so I just felt they needed a bit of praise for what they do and couldn't have been any better. 

Plus all the nursing staff in P.T.U. Thankyou.

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Responses

Response from Deborah McLaughlin, Service Manager, Elderly Programme of Care, Adult Community Services/Continence, Belfast Health and Social Care Trust 2 years ago
Deborah McLaughlin
Service Manager, Elderly Programme of Care, Adult Community Services/Continence,
Belfast Health and Social Care Trust
Submitted on 04/08/2021 at 12:38
Published on Care Opinion at 14:43


Dear gammagc54,

Thankyou for taking the time to write these kind words,expressing your gratitude to the Nurses from the Community In- Reach Team and all the nursing staff in the, PTU, RVH.

On behalf of the team, It gives me great pleasure to hear that your experience was positive and that you received the treatment you required in a kind and friendly manner. It is reassuring to hear that you had their contact details if you needed to speak with them for any reason, this always helps to provide extra advice and support if required.

I will share your compliments and experience with the team. They will really appreciate this. I would like to take this opportunity to wish you well and the best of health.

Kind Regards

Deborah McLaughlin

Service Manager

Community Health Nursing

BHSCT

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