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"Thank you to breast secretary"

About: Charing Cross Hospital / Breast surgery Northwick Park Hospital / Breast surgery

(as a service user),

I wanted to say a big thank you to Sarah the breast secretary. I was feeling extremely anxious about the outcome of an unexpected breast biopsy mid August 2021. I phoned her as she has always been very accessible and helpful over the years and she was very understanding of my fears and was a reassuring, listening professional.

Please also thank radiographer team and radiologist Dr Patel who cared for me during my biopsy procedure. I became really nervous and emotional fearing my cancer had come back and they were compassionate and supportive. 

Many thanks to the staff who have cared for me during my breast cancer treatment in 2017 at Charing Cross Hospital, including Dr Lee  & Miss Hunter who advised me about reconstructive surgery and organised my treatment with speed and efficiency.  I felt really cared about.

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Responses

Response from London North West University Healthcare NHS Trust 2 years ago
London North West University Healthcare NHS Trust
Submitted on 13/08/2021 at 15:49
Published on Care Opinion at 15:49


Dear scoreboardwt94,

Thank you so much for taking the time to leave this lovely piece of feedback in regards to the Breast Surgery department. It is really nice to hear when we get it right and that you felt at ease during what can be a daunting time.

We will of course make sure to share this with the members of staff you have mentioned and I am sure they will be grateful to read your kind words.

I hope you are keeping well and wish you all the best.

Best wishes,

Leanne Fernandes - Patient Experience and Engagement Lead

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