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"To thank sexual health nurse who went above and beyond"

About: Lanarkshire Community Services / Sexual Health

(as a service user),

I was contacted by nurse who was allocating appointments to those on waiting list for Merina coil insertion, at the end of July.

I no longer needed coil and when I asked if there was menopause clinic, she said there wasn’t but went to ask one of the GPs within the service that day for some advice when I told her my symptoms. 

I am an NHS nurse of 30yrs and was so delighted that most of us would still go above and beyond to help our patients… Unfortunately I didn't get the nurse's name, but thank you for caring and you made me smile!

Great attitude, great service from someone who was pleasant and who cared!

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Responses

Response from Lesley Mallon, Patient Affairs Officer, NHS Lanarkshire Headquarters, NHS Lanarkshire 2 months ago
Lesley Mallon
Patient Affairs Officer, NHS Lanarkshire Headquarters,
NHS Lanarkshire
Submitted on 15/09/2021 at 12:30
Published on Care Opinion at 12:30


picture of Lesley Mallon

Dear branxt36

Thank you so much for taking the time to post your experience on care opinion. It's great to hear that you felt that the nurse went above and beyond to answer your enquiry. Please be assured that your post will be shared with the relevant staff in order for your thanks to be passed on. Thanks again for sharing - it's very much appreciated.

Kind regards.

Lesley

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Response from Karen Stewart, Lead Nurse, Sexual Health Services, NHS Lanarkshire 2 months ago
Karen Stewart
Lead Nurse, Sexual Health Services,
NHS Lanarkshire
Submitted on 29/09/2021 at 11:03
Published on Care Opinion at 13:25


Thank you for taking time to contact care opinion. You also made my day and made me smile as it was myself who spoke to you.

I was only doing my job and am glad I was able to help

Karen Stewart

Sexual health team leader

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