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"Infection control"

About: Royal Preston Hospital / Accident and emergency

(as a service user),

My son has been repeatedly sent up to children's A&E by 111 with the same symptoms, and each visit has been more disappointing than the last. On our most recent visit, the staff who have triaged my son made no effort to introduce themself, rude and abrupt and did not take a proper history. We were sat in a dirty 'amber' waiting room, which appears more like an old storage cupboard. Nurses did attend the waiting room regularly to check observations on the 3 babies in the room, however I believe they used the same "single patient use" saturations probe on all of the babies and made no effort to clean the equipment between patients.

I do not particularly feel comfortable leaving this review as I work in healthcare, however it has left me feeling ashamed.

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Response from Lancashire Teaching Hospitals NHS Foundation Trust 3 months ago
Lancashire Teaching Hospitals NHS Foundation Trust
Submitted on 04/08/2021 at 13:33
Published on Care Opinion at 13:33

Good afternoon and thank you for taking the time to provide your feedback.

I am sorry to note that you had such a poor experience recently and can give assurance this is not the standard we would expect.

We would be more than happy to look into this matter further for you if you would like. You can contact our Patient Experience and PALS Team or by calling 07591 988962

Take care and stay safe

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