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"Awful treatment complete lack of empathy"

About: Connect Physical Health

Your physicist and pain management at wolves have been great. However after two face 2 face appointments, I have come away absolutely disgusted and upset by the lack of care, support and empathy, total dismissal of my issues and been laughed at by rheuma cons, this is absolutely awful 2 appt and in total 7.5mins approx, only to be given two different apparent diagnosis, 6 weeks apart, all this without looking at my history my notes or myself!! All completely different and contradicting previous examinations, consultants reports and tests I have had carried out, I am actually glad I am been transferred back to the hospital such a shame as your as it let's the whole pain management and physio team down.

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Responses

Response from Connect Physical Health 2 years ago
Connect Physical Health
Submitted on 30/07/2021 at 13:30
Published on nhs.uk on 01/08/2021 at 20:24


Hello, thank you for taking the time to leave a review. We are disappointed to hear about your experience during your Rheumatology consultations as patient care and empathy are some of our core values. We can certainly look in to this for you, please could you email your details to chat@connecthealth.co.uk so we can investigate this further. Many thanks, Gemma.

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