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Grateful for their kindness and dedication

Posted By Treyj95

"Grateful for their kindness and dedication"

About: Craigavon Area Hospital / Emergency Department Craigavon Area Hospital / Urology

(as a service user),

I have been in hospital for over a week. I came in via the a&e department and was waiting for a long time before I was seen to. This is just a system failure so shouldn't be seen as a personal complaint. 

The staff along the way have been very kind and helpful. The staff in the urology department listen to you and answer your questions to the best of their ability. If they do not have an answer there and then they always come back to you. They are extremely reliable and dedicated to their patients. 

The ward is very clean and the toilet and showering facilities are equally as hygienic. My bed is comfortable and the sheets are fresh. 

The food is nothing special but it is edible and serves a purpose. 
 I have no complaints overall and am grateful to the staff for their kindness and dedication. 
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Responses

Response from Andrew Dines, Head of Service, Domestic, Catering, Portering and Security Services, Southern Health and Social Care Trust 2 years ago
Andrew Dines
Head of Service, Domestic, Catering, Portering and Security Services,
Southern Health and Social Care Trust

Submitted on 30/07/2021 at 12:03
Published on Care Opinion at 12:03

Thank you for posting regarding your recent hospital experience.

I will pass your positive feedback to the Domestic and Laundry Services teams.

I am sorry to see you have not enjoyed the meals provided during your stay, if you would like to contact my office, I would be delighted to discuss how we can improve.

Wishing you a speedy recovery.

Andrew

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Response from Southern Health and Social Care Trust 2 years ago
Southern Health and Social Care Trust

Submitted on 04/08/2021 at 14:45
Published on Care Opinion at 14:45

Unfortunately there has been significant delays in ED the department has been under increased pressure, we have had significant amounts of patients delayed in ED waiting on admission beds, this contributes to overcrowding and slows the flow in and out of the department. We hope you are recovering well.

Paul Smyth

Acting Head of Service

Emergency Departments and Minor Injury Unit

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