"Disappointing A and E visit"

I  contacted 111 whilst in agony with back and lower tummy pain. They made an appointment for emergency care at the Pilgrim Hospital in Boston. I initially waited about an hour to be seen. When I was spoken to by the medic they were complaining about the cases 111 put through to them and how there was only 2 of them but that A & E had 13 nurses and a number of Doctors. This member of staff then caught their leg on the desk as they went to do my blood pressure. They then swore loudly and kicked the desk.   All of which I thought was very unprofessional.   

I then went back to waiting room waiting not far off another hour to see the clinician. Who initially seemed ok. They needed to get another member of staff to chaperone before they could examine me.   On returning to the room I heard the clinician discussing and complaining about some staff in A & E.   

I still lay on the bed in agony waiting to be examined. After a quick feel of my back and tummy. It was decided I needed to go across to A & E Dept.    I was told there was a 5 hour wait time.  Which changed to 6 hours after I had spoken to another nurse that took my blood pressure and temp again.

After approx another hour I was called over for a blood test the nurse said I can see you are in a lot of pain I will put in a canular and you will be given some pain relief.   This never came.   

After about 6 hours I saw a Dr who took me to a room which looked like a cupboard with a dirty concrete floor and a small plastic chair. This Dr answered their mobile phone in front of me chatting to which seemed non work related and was telling them they were work at mo etc.   

They felt my back and said it was probably arthritis pain and a muscle spasm. The clinician before thought it could be kidney stones. I was then asked if I had done a urine sample to which I said yes when I first arrived.   

No information had been added to my notes. So had to do another one. I also heard a nurse ask if they had done my obs in the last 2 hours  to which a nurse said yes. This again had not happened and they were asked to right up the results. The Dr came back to me in the waiting room and gave me a prescription for diazepam and tramadol. I was told that the diazepam was a rectal tablet and that the nurse would do that now.     

The nurse came and gave me oral medication. I then asked where I needed to go with prescription nurse told me any chemist I pointed out that it said this prescription can only be dispensed at the hospital and still said no take it to any chemist.     

Eventually another nurse showed me to the hospital pharmacy (which is the only place I could use the prescription). Only then to be told by the pharmacist that the Dr had completed the prescription wrong as this was a controlled drug and that I would have  another long wait. They could see I was in a lot of pain and would have to get a porter to collect it and that would take a long time from A & E. The pharmacist did however, get me a chair to sit on and allowed me to wait there.   

It was one thing after another. The worst hospital experience I have had other than when I was taken to the same hospital in an ambulance with breathing problems and waited 14 hours to be seen.