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Care Opinion

111 NHS Forth Valley

Posted By PCR

"111 NHS Forth Valley"

About: Forth Valley Royal Hospital / GP Out of Hours NHS 24 / NHS 24 (111 service)

(as a service user),

Living in the Forth Valley area, I had cause to call 111 twice in the last fortnight and was so impressed with the care, kindness and efficiency from call handlers, nurses and out of hours doctors.  

Given the pressure that everyone in the NHS has been working under and are still, the patience and understanding was outstanding. 

I’m sorry that I did not make a note of names to include a personal thank you but I am sure that my experience would have been the same no matter to whom I spoke. Thank you so much. 

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Responses

Response from Andrew Cassidy, Patient Experience Officer, Nursing & Care, NHS 24 2 years ago
Andrew Cassidy
Patient Experience Officer, Nursing & Care,
NHS 24

I manage Patient and Service User Feedback

Submitted on 27/07/2021 at 16:47
Published on Care Opinion at 16:47

picture of Andrew Cassidy

Dear PCR,

Thank you for sharing your story with us on Care Opinion. I was sorry to read that you had to contact NHS 24 twice in the last two weeks; I hope you are now well on the road to recovery.

Your feedback really made me smile - it's always great to hear when things go so well and when patients are so happy with the care they receive. I would love to be able to share your comments with the staff involved - I'm sure they would appreciate your very kind words. If you would like to contact me at patient.experience@nhs24.scot.nhs.uk with your details, I would be pleased to identify the staff involved in your care and share your amazing feedback with them. It would be helpful when emailing if you include your Care Opinion user name.

I'm sure my colleagues at NHS Forth Valley will be equally delighted to receive such complimentary feedback.

Thank you for taking the time to share such a positive story.

Best wishes,

Andrew

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Response from NHS Forth Valley 2 years ago
NHS Forth Valley

Submitted on 30/07/2021 at 13:15
Published on Care Opinion at 13:15

Dear PCR,

Thankyou for your kind words.

Everyone in the service has been working incredibly hard during these difficult times and your feedback is greatly appreciated.

Take Care

Karyn Webster

Clinical Lead - GP Out of Hours Service

NHS Forth Valley

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