This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Rubbish Department

Story from nhs.uk

"Rubbish Department"

About: Good Hope Hospital

My mother was taken into Good Hope, one hour latter; the phone rang and whoever was calling. Only let the phone ring THREE times before hanging off. Tried to call back, no one was answering the phones

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Good Hope Hospital 2 years ago
Good Hope Hospital

Submitted on 04/08/2021 at 15:54
Published on nhs.uk at 21:52

Dear Stefan,

I am very sorry to learn that you were unable to get through to Good Hope Hospital following your mother’s admittance. If the hospital had tried to contact you, the best number to ring would be the number listed on our website, you would not get a response if you tried to use a redial on your phone. If you are still having problems getting through to the hospital then please contact our Patient Relations Team on 0121 424 0808 (lines open 9am - 3.30pm, Monday to Friday) or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net.

Kind Regards

Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k